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More Than Copies

POLICY

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YOUR QUESTIONS CLEARLY ANSWERED

COPYPLUS TERMS & CONDITIONS

Effective July 15, 2025

By placing a order with CopyPlus, you agree to the following terms. These may change without notice.

1. ORDER APPROVAL & ARTWORK

  • Customers are responsible for final proof and layout approval.

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  • No changes can be made once an order is placed.

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  • CopyPlus is not liable for issues such as:

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  • Spelling, punctuation, or grammar errors

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  • Bleeds, fonts, folds, die lines, transparency, or overprint problems

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  • Finished product size discrepancies

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  • Files must be submitted in CMYK color mode at 300 DPI.

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  • We are not responsible for color shifts from RGB or low-resolution images.

2. COLOR MATCHING

We do not guarantee color matching.

Screen proofs are for layout reference only and do not show final color accuracy.

3. DESIGN PROOFS

Carefully examine proofs before approving.

Approval means you accept full responsibility for all content.

Changes after approval will require time and may incur additional charges.

4. CUSTOMER CONTENT

You are responsible for any content submitted.
 
Do not submit:
 

  • Obscene, threatening, defamatory, or infringing materials

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  • Spam, chain letters, or pyramid schemes

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We reserve the right to reject inappropriate files.

5. INDEMNITY

You agree to defend, indemnify, and hold CopyPlus harmless against claims related to your files, artwork, or breach of these terms.

6. SHIPPING & DELIVERY

Orders ship FOB origin—ownership transfers to customer upon carrier handoff.

We are not liable for delays due to:

 

  • Weather, shipping company issues, or customs

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  • Equipment failure or technical delays


We do not use customer-provided shipping accounts or split shipments.

7. SERVICE AREA

We only produce and ship orders within the U.S.

8. LOST / DAMAGED SHIPMENTS

Claims may only be filed after 30 days and for orders valued over $50.

We are not responsible for third-party shipping errors.

Incorrect shipping addresses provided

9. CANCELLATIONS

Orders may only be cancelled before approval and may incur a cancellation fee.

Once in production, orders cannot be cancelled or refunded.

10. RETURNS, REFUNDS & REPRINTS

Notify us of issues within 6 business days of receiving your order.

100% of the order must be returned within 15 days to qualify for reprint or refund.

No refunds on expedited shipping, design services, or once production begins.

Reprints use the original file submitted—new files require a new order.

11. IMPORTANT NOTES

No price matching.

Prices are subject to change without notice.

We reserve the right to refuse service for any reason.

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